Tredder Help & Support

Have a Pre-Sales or Order Related Question?

We are always looking for ways to improve our support and get you answers to your questions.  Many of the questions you may have can be quickly answered by taking a look at our FAQ.  Questions like shipping rates, delivery times, company policy questions and many others can all be answered here much quicker than any other methods.

Sales Department: (678) 798-8944
1439 GA Highway 20 West
McDonough, GA 30253

Pre-Sales Questions

The best way to get in touch with us for answers to pre-sales questions during the business hours of 9 a.m. to
5 p.m. est
is to use the live chat in the lower right hand corner of your screen or give us a call.  For Pre-Sales questions during none business hours, please open a ticket by Clicking Here.

Sales Department: (678) 798-8944

Order Status Questions

Do to overwhelming call volume, the easiest and quickest way to get order status information is to open a support ticket. Our shipping department answers these inquiries directly from the support ticket area. You can easily create a ticket by clicking the My Orders button below and then clicking on the Get Help button next to your order.


Existing Tickets

To check an existing ticket or to add additional notes to an existing ticket, please visit our support area and login.  Please Note: You will be emailed with all existing ticket updates made by our staff.


Many of the answers to your questions can be found in the Frequently Asked Questions section of our website.  Please check this page before submitting a request.