Return Policy

Last updated: September 2021

Revalue Fitness Equipment (“Revalue Fitness”) is proud to be the exclusive distributor of Troy/VTX/USA brand products. Here at Revalue Fitness, we strive to provide you with the quality products and outstanding service you expect. If you are not 100% satisfied with your purchase, you can return it to us within 14 days of delivery as long as it is unused and in the original packaging, in accordance with the following return policies and procedures listed below.

  • All merchandise that is returned must have prior authorization for return to be accepted & credited.
  • All non-defective merchandise returned for credit must be unused and in the original packaging.
  • Please call your salesperson with the invoice number, date of purchase, SKU no. & quantity you want to return. All products must be unused & in their original packaging. A 15% restocking charge will apply to all returns plus the return shipping charges if accepted by Revalue Fitness.
  • A restocking fee will be deducted from your return credit to cover the cost of processing the items back into stock.
  • Merchandise must be returned within 14 days of return authorization. 
  • Credit is issued upon return and inspection. Please allow up to four weeks to receive your refund. All refunds will be issued in the form of payment used to make your purchase.

Exclusions

Please note that we cannot accept returns of certain items, including:

  • All special order items 
  • All custom upholstery items
  • All closeout or blowout special items
  • All international sales

Requirements

For any exchange or return, we need the original invoice or a record of the purchase in our system. The product must be in its original condition, original packaging and include all accessories. Return Authorization must be obtained from Revalue Fitness via phone or email prior to return. No items that have been used, custom manufactured, or made to order may be returned. Products returned in new and unopened condition will receive a full refund, less restocking and shipping charges.

Shipping Costs

Round-trip shipping charges will be the responsibility of the customer on orders shipped by Revalue Fitness in good faith and are returned to us due to incorrect shipping information supplied by the customer. Charges related to shipping, delivery, assembly and/or installation are nonrefundable after the services have been performed. All shipping and insurance costs of the original order, the returned item(s), and any exchanged item(s), are the responsibility of the customer in all cases, except those in which Revalue Fitness committed a shipping or order error. If you choose not to insure your package, and we do not accept return of the product, you will be responsible for any loss or damage.

In cases where a product is claimed to be defective or has been shipped in error, Revalue Fitness will arrange for return shipping. Should Revalue Fitness pay for return shipping due to a defective product claim, and the product, upon receipt by Revalue Fitness, is determined to be non-defective and in proper working order, shipping charges will be deducted from any credited amount on the item.

Special Orders

Products designated as “special or custom order” items must be paid in full prior to shipping and are not subject to cancellation. A 50% re-stocking fee will be charged on special orders cancelled after processing but prior to shipment. Special orders cancelled after shipment is subject to a 75% re-stocking fee plus the cost of shipping. Custom manufactured special-order items are not returnable. All custom colors on frame and upholstery are considered special order.

Refunds

Upon acceptance of the merchandise in conformity with our return policy requirements, the purchase price will be refunded (less re-stocking fees, if applicable) using the method of original payment. Note that credit card refunds will only be issued to the original card that was charged for the purchase. Once the returned product is accepted by Revalue Fitness, please allow 14 days (not including delivery time for mailed refunds) for the processing of your credit. Individual banks and financial institution policy will determine when the refund is actually credited to your account.

Fees and Additional Charges

Products returned in new and unopened condition will receive a full refund, less 15% restocking & shipping charges if returned within 14 days of receipt. Additional charges may be assessed for products returned with any missing or broken items such as manuals or accessories.  

Non-defective products returned for exchange or refund is subject to a 15% re-stocking fee plus shipping if returned opened or in used condition. 

We will reimburse you for your original shipping expense on any product returned for a refund which we verify to be defective. Products determined not to be defective, or having been used in a manner against the manufacturer’s recommendations or outside of normal use, will not be credited and the item may be returned to you at your cost.

Shipping charges paid at the time of checkout will not be credited along with the return. An applicable restocking fee will be deducted from the amount due. Customers are responsible for the cost of return shipping.